Terms & Conditions

ECU Rescue postal repairs

Contact help@ecurescue.co.uk or ECU Rescue, 16 Roland Simpson Close, Snaith, East Yorkshire, DN14 9RN. This is a postal-only service; we do not accept hand deliveries.

Your booking is for the module repair or exchange service described on the selected service page, not a diagnosis of the whole vehicle. Check the service, coverage, price and return address before ordering. Similar-looking part numbers do not establish compatibility. The information on your repair page forms part of your booking; later website edits do not rewrite an earlier order’s terms.

Booking and payment

Pay the displayed price through a method available at checkout. No particular finance product or eligibility is promised. Your booking confirmation records the service and your repair-start instruction. Contact us promptly to correct an error. There is no separate diagnostic or no-fault fee.

Sending and turnaround

For Blue&Me repairs, send the complete module with the circuit board inside its black plastic casing, without the metal mounting bracket. Pack it securely and include your name, return address and mobile number. You pay inbound postage; a tracked service is recommended.

Approximately 90% of our Blue&Me repairs are completed and dispatched on the day the module arrives. This describes normal performance, not a same-day guarantee. The Blue&Me service promises readiness for return dispatch within one working day of receipt, subject to your permission to begin work where required. Carrier delivery time is separate.

Free return postage and refunds

We pay UK return postage. If the module is working correctly on arrival or cannot be repaired, we provide a full refund and free return postage. These promises are additional to your statutory rights.

Limited lifetime warranty and refitting

The Blue&Me warranty covers parts we replaced and labour associated with those parts. It does not cover later software corruption, unstable/low/excessive vehicle voltage, charging faults or other external electrical faults. For private customers it belongs to the original purchaser and is not transferable on sale of the vehicle. For a motor trader or vehicle-sales business, the module must be returned by the original purchasing business.

We retain original PROXI data where possible and advise if memory corruption makes alignment necessary. Other disturbed vehicle modules can still cause a flashing mileage display and require PROXI alignment. Our module repair does not include vehicle removal/refitting or repair of external electrical faults. The detailed repair-page guidance applies.

Consumer cancellation and starting work

You may cancel your service before ECU Rescue receives your module. Once it arrives, starting the requested work follows your recorded service-start request and the consumer rights below; arrival or the start of work alone does not end an applicable cooling-off right.

For a consumer distance-service booking, you normally have 14 days from making the contract to cancel. Email or write to us with a clear cancellation statement and your name/order details. You may use: “I cancel my repair service [order/service], ordered on [date]. My name and address are [details]. Date: [date].” Add a signature only if sending this on paper.

You can expressly request an early start using the unticked booking checkbox: “Please start the repair as soon as my module arrives, including during any applicable cancellation period. I understand that my cooling-off cancellation right ends once the service has been fully completed.” We record the request and include it in your booking confirmation. We start promptly on arrival when that permission is recorded. Neither payment nor posting the module alone is permission. Without an express request, work must not start during an applicable cancellation period.

Where you gave that request and acknowledgement, the cooling-off cancellation right ends only once the service is fully completed. These terms introduce no cancellation fee. A cancellation refund due will be made without undue delay and within 14 days of being told of the cancellation, using the original payment method unless agreed otherwise.

Faulty work and complaints

Your rights to reasonable care and skill and applicable remedies, including repeat performance or a price reduction where the law provides, remain unaffected. The warranty and early-start request do not remove those rights. Contact us with your order reference and the problem. Nothing in these terms affects any statutory rights that cannot lawfully be excluded or restricted.